Friday, July 8, 2016

A Funny Thing Happened On The Way To A Support Ticket

No ticket – not an option!  Buh-bye!

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My web hosting company, Bluehost, has opted no longer to offer tickets for support. Instead, they are seeking to focus on chat and phone as primary communication channels for website issues.

As someone who has run sites for nearly two decades now, this is unheard of. On one hand, I absolutely understand how support tickets can be a bottomless pit for support staff, often containing not enough information to address an issue.

On the other hand, I’ve often enjoyed the convenience of opening a ticket then getting back to work while awaiting a response, then having it documented as the conversation progressed, sometimes with it being emailed back to me for future reference (from Bluehost & others).

I had an issue with my art website, RSMITHINGS.com this morning, and within 10 minutes I opened a chat session and it was resolved. Plus, I’ve had great help from Bluehost’s phone support in the past as well.

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So in my own personal experience, not having tickets has been so far, so good. Still, this is a major shift in approach. I reached out to Bluehost support via Twitter for some details, and they confirmed the switch:

I have mixed feelings about this, but hey, if my issues can be resolved faster this way, I’m all for it.

What do you think? Do you prefer phone, chat or tickets for website tech support? Let us hear from you in the comments.

Friday, June 24, 2016

Space: Within our Reach… or, Redefining iCloud

A while back, I saw this news item about Lenovo & YouTube’s Space Lab project, and was reminded of an equally, if not more-so awesome father-son team who sent an iPhone into space by themselves. Best of all, they have video of it from start to end. It’s truly inspiring, gives iCloud a new meaning, and is worth a few minutes if you don’t mind being totally blown away.

Single Image Sundays: Momentary

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Two unrelated moments make sense for a moment here. This is made from a photo of a faux stone figurine of a child sleeping, from Pier 1 Imports, in Greensboro, NC (taken with Hipstamatic John S. lens & Rock BW-11 film), along with a photo of a steel pole with peeling paint in the Church Street Parking Deck, in Winston-Salem, NC. I used Photoforge2 to combine the images via layers. The concept was inspired by my favorite photographer, Jerry Uelsmann.

What do you think? Have you ever combined two unrelated photographs for artistic harmony? What are some examples of this that you find inspiring? Let us hear from you in the comments!

Single Image Saturdays: Spring is Springing

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From today’s afternoon walk around town. Shot via iPhone using Hipstamatic with Libatique 73 lens and Ina’s 1969 film. Full-size version over at Flickr.